Plain Language: Clear Communication That Works for Everyone
Plain language is all about communication that’s easy to find, understand, and use. It isn’t about “dumbing things down.” It’s about respecting people’s time, abilities, and need for clear information. Every day we encounter language in websites, forms, signs, emails,...
Accessible Customer Service for the Holiday Season: Simple Tips to Welcome Everyone
The holiday season is one of the busiest and most joyful times of the year. Stores are crowded, decorations are everywhere, and many people are rushing to get ready for celebrations. But for customers with disabilities, this time of year can come with extra...
Curiosity Is a Leadership Skill: Psychological Safety in Multigenerational Workplaces
Why Psychological Safety Isn’t Just a “Vibe” Earlier this year, I wrote about how different generations inherited different beliefs about disability and work: what felt safe to say, what counted as “professional,” and who quietly endured challenges without support....
My Brain Glitched Again: My Experience Living and Working with FND
For two years I had been free of it…this condition that steals my life without warning. There was never a warning; that’s what I’ve hated the most about it. When I got that familiar feeling in the front of my head while sitting at my desk in the middle of...
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