Human-centered Change Leadership

Change Leadership is the ability to influence and inspire action in others, and respond with vision and agility during periods of growth, disruption or uncertainty. Change leadership requires the need to be visionary and forward thinking, and the ability to be agile and responsive to our constantly and rapidly changing environments. 

Employees often experience stress, negative emotions, and burnout from change initiatives. A human-centred approach increases employees’ confidence, sense of well-being, and resilience to stress. It helps people adapt more easily to ongoing change and disruption.

Key aspects of change leadership include:

  1. Vision and Strategy: Clear goals and plans for achieving them.
  2. Communication: Openly explaining the reasons for and benefits of the change.
  3. Empathy and Support: Addressing concerns and providing resources.
  4. Influence and Motivation: Inspiring and encouraging acceptance of the change.
  5. Monitoring and Feedback: Tracking progress and performance and making adjustments as needed.
  6. Building Trust: Being honest and reliable to gain team support.

Our Impact:

Accessibility and Equity Audits and Plans

Sea Change is developing accessibility audit tools and plans to support employers across Nova Scotia to identify strengths, gaps, and strategies to address organization-wide barriers to accessibility. 

Engagement Strategy

Sea Change is developing and delivering strategy workshops across Nova Scotia in collaboration with Transition House Association of Nova Scotia (THANS) and 211. These learning events build connection, trust, and engagement between 211 and transition houses to more effectively respond to gender-based violence in NS. 

Awareness and Capacity-Building

Nova Scotia’s Post-Secondary Accessibility Framework established a shared vision and commitments for accessibility in Nova Scotia’s post-secondary sector. Sea Change is leading the process to identify tensions and opportunities in post-secondary accessibility services; build a shared vision to increase the capacity of leaders, faculty, and staff; and create consistent and comprehensive resources to accelerate awareness, capacity and action.

Research and Knowledge Mobilization

The Family-Centred and Trauma-Informed Responses to Gender-Based Violence in Nova Scotia project builds on previous research to provide strategic, evidence-based recommendations and strategies. Sea Change is playing a key role to facilitate multi-stakeholder learning events, create and implement a knowledge mobilization plan, and offer strategic advice to the research team.

Customer Service Strategy and Development

Sea Change led the development of a customer service strategy for the Registrar’s Office at Dalhousie University in Halifax, Nova Scotia. Focus groups with more than 100 staff members across multiple teams identified barriers, strengths, and opportunities for training and continuous improvement. We created four online learning modules including Service Mindset, Professional Communication, Intercultural Communication, and Stress & Time Management.